Online Laundry -- Problems in This New Laundry Model

In recent years, online laundry are becoming more and more popular. For those people who live a fast-paced life, online laundry saves them time for sending their clothes to the laundry and picking up their clothes at the laundry. However, complaints about online laundry have always been popular too. What are the problems in this, today we will discuss with you.

The lack of skilled laundry workers

Laundry is a job that requires specialized skills. Some work requires experienced skilled workers to complete, such as the use of detergent according to the fabric, stain identification, different pre-wash, main wash, rinse water level, water temperature, speed, and so on. These require a wealth of experience, especially for high-grade fabrics that even need to be washed by hand.

● For these problems, you can choose advanced wet cleaning machine. It can effectively reduce the proportion of hand washing to less than 3%.

Kingstar washer has the characteristic of being programmable. It can set the fixed washing program according to different fabrics, and it can more accurately control the water temperature, speed, and washing time. Employees only need to focus on the early sorting of clothes to avoid the lack of skilled workers which leads to laundry accidents.

Lack of communication between users and merchants

Online laundry customers and merchants often have no communication or little communication. Lack of effective communication can contribute to many problems:

❑ The customer thinks that the clothes after washing are not clean

People who are in the laundry industry all know that not all stains can be removed totally. However, some customers cling to the belief that the stains they can't remove will be removed by laundry.

● When customers send and wash clothes offline, the reception staff will carefully check the stain. If the stains can not be completely removed, they will inform the customer in advance. It is up to the customer to decide whether to continue washing.

● Online laundry lacks such a communication link. When the clothes are returned and the customer finds that the stain is not cleaned, the store informs the customer that it cannot be completely removed. It's hard not to feel like you're passing the buck.

❑ Faded or damaged

● When customers send and wash clothes offline, the reception staff will check whether the clothes are damaged and whether the color will fade. These will be communicated in advance and the risk will be informed in advance. Then, customers will judge whether to continue to wash or what way to wash.

● Online laundry does not have the conditions to communicate in advance, so when the clothes are found to be faded or damaged, they are often considered to be the responsibility of the online laundry.

Conclusion

In fact, these problems are due to the lack of early communication. After the problem occurs, informing the customer that it cannot be resolved will result in complaints or bad reviews.